Shipping Policy
Effective Date: May 3, 2026
Thank you for shopping with Orimart Shop. We are committed to delivering your orders quickly and safely across Kenya.
1. Delivery Areas
We currently deliver to most cities and towns across Kenya.
Delivery availability may vary depending on your location.
2. Order Processing Time
- Orders are processed within 24 hours after confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
3. Delivery Time
Estimated delivery times:
- Nairobi: 1–2 business days
- Other Cities & Towns: 2–5 business days
- Remote Areas: 3–7 business days
Delivery times may vary during high-demand periods or due to unforeseen circumstances.
4. Shipping Fees
- We may offer Free Shipping on selected products or promotions.
- Shipping costs, if applicable, will be displayed during checkout.
5. Cash on Delivery (COD)
We offer Cash on Delivery on eligible orders.
Please ensure:
- Someone is available to receive the package
- The shipping address and phone number are correct
- Payment is ready upon delivery
Repeated refusal of confirmed orders may result in future order restrictions.
6. Order Tracking
After your order is confirmed, our team may contact you with delivery updates and confirmation details.
7. Delayed or Failed Deliveries
Delays may happen due to:
- Incorrect shipping information
- Bad weather or transportation issues
- High order volume
- Unreachable customer phone number
If delivery fails, our team may contact you to arrange another delivery attempt.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 24 hours after receiving the package.
Please include:
- Your order number
- Photos of the product/package
- Description of the issue
9. Contact Us
For shipping-related questions, contact us:
Orimart Shop
📧 Email: support@orimartshop.com
📍 Kenya