Privacy Policy

Welcome to Orimart Shop. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or place an order from our store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Full name
  • Email address
  • Shipping and delivery address
  • Order details
  • Device and browser information
  • IP address and cookies

We only collect information necessary to process your orders and improve your shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders
  • Deliver products to your address
  • Contact you about your order status
  • Provide customer support
  • Improve our website and services
  • Prevent fraud and unauthorized activities
  • Send promotional offers (only if you agree)

3. Cash on Delivery (COD)

Orimart Shop offers Cash on Delivery in selected areas across Kenya.

By choosing COD:

  • You agree to provide accurate delivery information
  • Our delivery partner may contact you to confirm your order
  • We reserve the right to refuse or cancel suspicious or fake orders
  • Repeated order refusals may result in restriction from future COD purchases

4. Sharing of Information

We do not sell or rent your personal information.

We may share your data only with:

  • Delivery and courier partners
  • Payment service providers
  • Website hosting and technical support providers
  • Legal authorities when required by law

Your information is handled securely and only for order fulfillment purposes.

5. Data Security

We implement appropriate security measures to protect your personal information from:

  • Unauthorized access
  • Misuse
  • Loss or theft
  • Disclosure or alteration

However, no online platform can guarantee 100% security.

6. Cookies

Our website may use cookies to:

  • Improve website performance
  • Save your shopping preferences
  • Analyze visitor activity
  • Enhance user experience

You can disable cookies through your browser settings.

7. Your Rights

You may request to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your information
  • Stop receiving marketing messages

To make a request, contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

9. Children’s Privacy

Orimart Shop does not knowingly collect personal information from children under 18 years old.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

Orimart Shop
📧 Email: support@orimartshop.com
📍 Kenya